The Canadian Transportation Agency is investigating airlines accused of withholding details about delayed and cancelled flights
The Canadian Transportation Agency (CTA) has begun an inquiry into complaints from passengers alleging airlines aren't accurately communicating the reason for delays and cancellations.
The complaints date back to December 15, when the CTA implemented the Air Passenger Protection Regulations (APPR), which requires airlines to provide compensation if their flight is delayed or cancelled for reasons withing their control--inclement weather doesn't count.
Since the APPR came into effect, many passengers have accused airlines of being less than forthcoming with information related to delays and cancellations, allegedly in an effort to avoid providing compensation to the affected passengers.
As a result of the complaints, the CTA will be collecting and analyzing available data from the airlines related to the delays and cancellations in question over the next six weeks, and then compiling it into a report.
Decisions regarding the next steps will only be made after the inquiry officer's report is submitted.
"Airlines have an obligation, under the Air Passenger Protection Regulations, to provide timely, accurate information to passengers on the reasons for flight delays and cancellations. This inquiry will look into allegations that in some cases, airlines haven't lived up to this obligation. If the evidence shows that happened, we'll take appropriate action," Scott Streiner, chair and CEO of the CTA said in a news release.
"The CTA is committed to ensuring that passengers and airlines understand what the rules are when there's a flight disruption - and that those rules are followed," he continued.
- Police are searching for a missing 10-year-old girl from Oakville
- Streets closing for march against anti-Black racism in Burlington
- Thousands take to Burlington streets to march against racism
- CAUGHT ON VIDEO: 401 completely closed in both directions due to collision in Milton
- Looming cold front will bring an end to scorching hot temperatures in Halton
- New airline regulations mandate compensation for Canadians
- New Air Passenger Protection Regulations Now in Effect in Canada
- Study Gives Air Canada Poor Ranking on Flight Delays
- Two major airlines waiving fees to change flights because of coronavirus
- Weather conditions resulting in flight delays and cancellations at Pearson Airport