Tim Hortons implementing even stricter safety procedures in response to COVID-19 pandemic

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Tim Hortons announced that it will be implementing even more changes to keep staff members safe amid the COVID-19 pandemic

Mike Hancock, Tim Hortons Chief Operating Officer, says that starting Wednesday, April 22, all Tim Hortons team members will be required to wear masks and submit to temperature checks. 

"We have acquired adequate supply of masks for all of our team members nationally, but in doing so, did not want to potentially take masks away from health-care professionals," Hancock said in a statement. 

"We have sourced a grade of mask that’s similar to the surgical masks used in hospitals but manufactured with a different standard, so we’re not impacting the supply of masks in hospitals and other health care facilities." 

Hancock said thermometers are beginning to roll out to restaurants across the country this week. Going forward, a temperature check will be required for all team members before they start a shift. Anyone else who needs to go behind the front counter will also have their temperature checked. 

Hancock says staff members will also be asked if they’ve had a fever, cough, or shortness of breath since their last shift, and if they’ve come into contact with anyone who has tested positive or is being tested for COVID-19 since their last shift. 

"They’ll then use a sanitized thermometer on their forehead to read their temperature," he says. 

The company has also installed acrylic protective shields at front counters and drive-thrus as an additional precaution.

"Our restaurant owners have been incredible partners as we’ve moved quickly to implement best practices and pivot as circumstances have changed since the pandemic began," Hancock says.

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